Vending Solutions Service Promise

We believe that our high standard of customer service is what keeps us a cut above the rest. Giving the best service we can is so important to us that we make the following promises...

• Vending-Direct.co.uk are the only vending supplier in the Midlands to offer a filling and cleaning service seven days per week and provide twenty-four hour service support.
• Vending-Direct.co.uk are the only local vending supplier to offer a fixed price contract for the term of the operating agreement. We will not increase any of our charges for the entire length of the agreement.
• There are no hidden charges. All filter changes and consumables are covered within our management fees.

• Vending-Direct.co.uk are an independent provider of vending systems, ingredients and the associated services. We can therefore recommend the correct products to give the best results in all circumstances.
• We will always put the customer first; we are a service lead business.
• Impartial advice at no cost to the customer.
• Route relief operators to ensure the customer is not let down in the event of holidays and illness.
• Greater number of machine visits to ensure the smooth running of your vending system.

• In the event of a machine breakdown we will be on site within four hours.
• Weekend breakdown cover. Separate contact numbers provided to get you direct to one of our engineers.
• Household branded ingredients provided as standard.
• The change tubes of the machine will be replenished at each visit to minimise the interruption to the service, and the frustration caused by a lack of available change in the machines.
• Unlike the majority of our competitors our operating contract does not automatically roll-over into a secondary period if the required notice is not given.